Information Technologies Service Management Policy

Increasing the proactive approach during the delivery of IT services

Understanding the business units where IT services are offered and increasing relationships with business units

Reviewing the service level criteria, changing the criteria if necessary based on customer notifications and collected data

Organizing regular service meetings with customers, collecting ideas for improvement from these meetings

Improving continuously the effectiveness of the service management system

Enriching existing processes and aligning them with the processes specified in the ISO/IEC 20000-1 standard

Fulfilling the relevant legal requirements and contractual obligations

Increasing the proactive approach during the delivery of IT services

Understanding the business units where IT services are offered and increasing relationships with business units

Reviewing the service level criteria, changing the criteria if necessary based on customer notifications and collected data

Organizing regular service meetings with customers, collecting ideas for improvement from these meetings

Improving continuously the effectiveness of the service management system

Enriching existing processes and aligning them with the processes specified in the ISO/IEC 20000-1 standard

Fulfilling the relevant legal requirements and contractual obligations