Information Technologies Service Management Policy

  • Increasing the proactive approach during the delivery of IT services

  • Understanding the business units where IT services are offered and increasing relationships with business units

  • Reviewing the service level criteria, changing the criteria if necessary based on customer notifications and collected data

  • Organizing regular service meetings with customers, collecting ideas for improvement from these meetings

  • Improving continuously the effectiveness of the service management system

  • Enriching existing processes and aligning them with the processes specified in the ISO/IEC 20000-1 standard

  • Fulfilling the relevant legal requirements and contractual obligations